Privacy Policy
Last updated: 11/01/2020
The Information We Collect
IO-CORE collects information by various methods including information actively provided by its lead providers, customers and information arising from customer surveys and general feedback. The types of personal information we collect include name, contact information, identification information, credit information and other data types as appropriate. Credit card information is used for billing purposes only.
We may record calls to or from our patient coordinators/customer service representatives for purposes of accuracy, performance reviews, training and general quality assurance.
How We Use This Information
This information is used to aid in the provision of our various products and services, including customer service, accounting, billing, collections and the marketing of other products and services. IO-CORE may use aggregate or anonymous information for various uses for itself and third parties.
Who We Share This Information With
IO-CORE does not share personal information with any third parties except as disclosed in this policy. IO-CORE may provide personal information to IO-CORE subcontractors and professional advisers (which shall be bound by privacy obligations) to assist IO-CORE uses disclosed herein.
Security Personal information is stored in a combination of paper and electronic files. They are protected by security measures appropriate to the nature of the information.
Accessing Information
Individuals may review their personal information contained in IO-CORE files by contacting IO-CORE privacy officer. If an individual believes that any of their personal information is inaccurate, we will make appropriate corrections.
Cookies
Cookies are used by IO-CORE for the convenience of our users. Cookies automatically authenticate the user. A user can access IO-CORE website with the cookie feature turned off. However, in doing so they may find themselves challenged for username and password information on multiple occasions. IO-CORE also uses cookies to track user’s visits and uses that information to improve the user’s experience.
Links
IO-CORE website may contain links to information at other websites. When you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.
Telephone Numbers and Calls
By providing your telephone number to IO-CORE on this contact form, you acknowledge and agree that you may receive a telephone call from IO-CORE , at the number you provided on the online form, to receive information regarding the treatments offered at IO-CORE and calls may be recorded for quality purposes. Such telephone calls may be placed by an automatic telephone dialing system and/or may contain prerecorded messages. By providing your mobile number to IO-CORE , you further acknowledge and agree that you may receive text messages (SMS) from IO-CORE at the number you provided to IO-CORE . Protected Health Information will not be requested by IO-CORE , if you choose to respond with Protected Health Information you agree to release IO-CORE from any liability related to such disclosure. Be advised that any telephone calls and/or text messages are strictly informational and/or transactional in nature. IO-CORE therefore does not accept liability for any errors or omissions in the contents of email messages, or any responding emails that contain confidential patient information, which arise as a result of email transmission. This statement is required by Electronic Communications Privacy Act, 18 U.S.C. Sections 2510-2521
General
IO-CORE may amend this policy from time to time. If such amendments affect how IO-CORE uses or discloses personal information already held by IO-CORE in a material way, IO-CORE will obtain consent.
Notwithstanding the general terms of this policy, the collection, use, and disclosure of personal information may be made outside of the terms herein to the extent provided for in any applicable privacy or other legislation in effect from time to time.
IO-CORE may disclose personal information to another entity purchasing (including for diligence purposes prior to purchase) the assets of IO-CORE , provided that entity abides by this or similar privacy policy.
For More Information or to Report a Problem
If you have any questions about your rights, our duties or our practices and procedures regarding Protected Health Information, please call IO-CORE ’s Privacy Officer at the number below. You may also obtain a copy of this notice on our web site at iocoreprocedure.com. If you believe your privacy rights have been or are being violated, you may complain to IO-CORE and to the Secretary of the Department of Health and Human Services. Complaints to the Secretary must be filed in writing on paper or electronically and must be made within 180 days of when you became aware of or should have been aware of, the incidents giving rise to your complaint. At IO-CORE , you may contact one of our privacy officers at (559-679-8722) By law, you cannot be penalized for filing a complaint.